RETURN & EXCHANGE POLICY

✅ Exchange for Damaged / Wrong Product

- If you receive a damaged, defective, or incorrect product, we offer Exchange Only.

- Please inform us within 48 hours of delivery with clear photos/videos of the issue.

- After verification, we will provide the exchange process.

🔄 Return Policy (Self Return)

If you still wish to return the product instead of exchanging it, you can do so under our Self Return Policy.
To start a return, please contact us at vastraroop26@gmail.com.
The product must be returned by the customer at their own expense.
Once we receive and inspect the returned parcel, the refund will be processed within 24 hours.

📍 Return Address

Roop Vastra
Shop No. 3062, International Fashion Market
Near Sitanagar Chowkdi, Punagam
Surat, Gujarat – 395010

📦 Return Timeline

- Inform us within 48 hours after delivery.
- We will share the return confirmation after your request is approved.
- Ship the parcel and share the tracking details within the next 48 hours.
Refund will be initiated within 24 hours after we receive and verify the returned parcel.

Example:

- Order Delivered: 5th
- Inform Us By: 7th (before midnight)
- Ship the parcel & Share Tracking Details By: 9th
- Parcel Received by Us: 15th
- Refund Processed By: 16th
❌ Returns Not Accepted

Returns or exchanges will not be accepted for:

- Product not liked
- Change of mind
- Color preference
- Ordering by mistake

Minor color variation due to photography, lighting, or mobile screen resolution

🚚 Self Return / Reverse Pickup

For returns due to personal reasons (such as not liking the product or any reason other than receiving a damaged/wrong item), only the Self Return Policy is applicable.

If a reverse pickup is arranged by us upon request, ₹300 will be deducted from the refund amount as reverse shipping charges.

⚠️ Important

NO INFORMATION WITHIN 48 HOURS = NO EXCHANGE / NO REFUND